AI customer support agents that actually resolve tickets. GPT-4-class AI that integrates with your helpdesk, knowledge base, and order system. Used by Hertz, Eventbrite, Bilt.
AI customer support agents that actually resolve tickets. GPT-4-class AI that integrates with your helpdesk, knowledge base, and order system. Used by Hertz, Eventbrite, Bilt.
Who it's for: Mid-market and enterprise customer support teams handling 10K+ tickets/month. Companies spending $500K+/year on BPOs or L1 support agents.
Unlike chatbots that deflect to humans, Decagon resolves 60-80% of L1/L2 tickets without escalation. Refunds, order changes, account updates — it does the work.
Drops into your existing stack. Reads ticket context, queries your knowledge base, performs actions via APIs, writes back to the ticket. Zero rip-and-replace.
Configurable guardrails: which tickets the AI handles, when to escalate, what tone to use, what data to never share. Compliance-grade audit logs.
Watch AI-handled tickets in real-time, review responses, see resolution rates, identify knowledge gaps. AI suggests knowledge base updates from missed tickets.
Decagon is a strong choice for mid-market and enterprise customer support teams handling 10k+ tickets/month. companies spending $500k+/year on bpos or l1 support agents.. The $1,000+/mo pricing is fair, and the closes tickets autonomously feature alone is worth trying the free tier.
The main Decagon competitor. Per-resolution pricing instead of seats.
Bret Taylor's customer support AI. Similar positioning, different pricing.
Older AI customer support platform. More deflection-focused than resolution.
Zendesk's built-in AI. Weaker than Decagon but bundled with Zendesk.