Freshworks' AI-powered CRM with Freddy AI for lead scoring, deal insights, and conversational bots.
Freshsales is the sales CRM from Freshworks, and in 2026 it ships Freddy AI across the whole product. Freddy scores leads automatically, surfaces the next best action on every deal, drafts follow-up emails, and powers a conversational bot for your website. Because it's part of the wider Freshworks suite (Freshdesk, Freshmarketer), it connects support and marketing data to sales without bolt-ons.
Who it's for: SMB and mid-market sales teams that want CRM + AI without the Salesforce price tag or setup overhead.
Auto lead scoring, deal insights, and email drafting baked into every view.
Native calling, tracking, and sequences — no third-party dialer.
Links to Freshdesk support and Freshmarketer campaigns seamlessly.
Drag-and-drop deals with AI forecasts on close probability.
Freshsales is the smartest pick for small teams that want CRM AI on day one without enterprise complexity. Freddy AI handles the boring scoring so reps can sell.