The enterprise support suite — now with AI agents and assist.
Zendesk is the support platform enterprises grow into. Omnichannel ticketing unifies email, chat, social, and voice, while AI Agents resolve common requests and AI Assist drafts replies your agents approve.
Who it's for: Support leaders at scaling companies who need reporting, SLAs, and a deep integration marketplace.
One inbox for email, chat, social, and voice with SLAs and macros.
Bots handle common questions end-to-end, escalating only the hard cases.
Suggested replies and summaries speed up every agent response.
Self-service articles and community forums reduce ticket volume.
The enterprise standard for a reason. AI Agents and Assist make a real dent in ticket volume once configured.